Personal information: We may collect and hold personal information:
Use of personal information: You agree that we may use this information to assist us in conducting our financial services business, including (without limitation):
We may also use your personal information to promote and market related products and services to you.
Collection of information: We will usually collect information directly from you however we may collect information from other sources where you have authorised us to do so or where it is unreasonable or impractical to collect the information directly from you.
Failure to provide personal information: You may choose not to provide personal information to us, however this may result in you being unable to register with us as an investor or borrower, or to receive our services.
Use of personal information: We may use the personal information for the purposes set out above.
Promotional and marketing communications/Unsubscribe: We strive to only send e-mails to those who want to receive it. If you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications.
Disclosure of personal information: SCFG does not sell, rent, loan, trade, or lease for monetary gain any personal information collected by our website, including contact forms, download requests or email lists. We may however disclose personal information to third parties:
We may also disclose your information to related companies.
Where necessary and as indicated on the Loans Form we work with only Registered Financial Advisors who assist our borrowers which supports our policy of Responsible Lending Practices.
Right of Access: You can access and request the correction of any of your personal information at any time. You may also request that we delete your personal information, however this may impact on your ability to remain an investor or borrower with SCFG.
Exceptions: Your right to access and correct your information is subject to the exceptions contained in the Privacy Act 1993.
Security measures: We take reasonable measures to protect all personal information and to ensure your information may only be accessed by authorised persons.
Information collected by our website (cookies): SCFG does collect information about how people are using our website in order to improve the value of our website and the materials available on the website.
Email lists: Individuals join our mailing lists and are added to our email database using the forms provided on this website. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone. In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised SCFG staff, including other list subscribers.
Deletion of information: If we no longer need to hold your personal information for the purposes for which it was collected, and no applicable law requires us to retain that information, we will take reasonable steps to securely destroy and dispose of your information.
From 1 July 2013, the Anti-Money Laundering and Countering Financing of Terrorism Act came into effect in New Zealand. This was a big change. Southern Cross Financial Group along with all New Zealand banks and financial institutions need to do more to meet its requirements and help protect New Zealand from laundering illegal money.
How could this affect you?
We need to collect more information from you and anyone who acts on your behalf. Even if you have been with us for years, we may need to ask you for extra identity documents and information.
They will be required when you:
Businesses, trusts or other organisations will need to provide information on the organisation and anyone who acts on its behalf.
Sometimes this may mean that we will have to do this before we can undertake a transaction.
This is something affecting ALL banks and financial organisations in New Zealand and we are no different. We hope you understand but if you have any questions please feel free to contact us by e-mail, or phone 0508 2468 37.
Email: [email protected]
Address: 16 Selwyn Road, Cockle Bay, Auckland (PO Box 38-010, Howick, Auckland)
Phone: 09 535 2239
Privacy Commissioner: If you are not happy with our response to your query or complaint, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.